Wednesday, September 28, 2011

Dear Mr. Prabhu,

I wanted to thank you, and all your team, for making our stay at Bandipur Country Club Resort, a truly memorable one.We had a wonderful stay and really enjoyed ourselves in the beautiful surroundings of the resort.The gardens are beautifully laid out and maintained, and so are the rooms -- thanks to your careful supervision !! -- and it was a pleasure to see the deer come inside to feed.The highlight of our trip was a drive in the evening, during which we were thrilled to see the beautiful glowing golden eyes of hundeds of deer in the dark fields !! Thank you again, Mr. Prabhu, for arranging this for us! We were also delighted to see elephants, wild boar and plenty of deer -- but of course disappointed that we did not spot the elusive TIGER!!The only probelm that we faced was while making our reservations, for which I have sent a separate mail.

Once again, we thank you for our great holiday

Shirin Bharucha and family

Tuesday, September 27, 2011



Dear Sir


We would like to thank you all for the cooperation extended during our stay at Bandipur. We have enjoyed a lot especially our son. we haven't feel like we are staying in hotel / with unknown people, we have liked all staff's behavior and time management and in-time pickup and drop arrangements etc.

Once again we thank u all for making our stay comfortable.




With regards

V.R. Chandrashekar
Sujatha
Master Nischal
Dear Country Club,

Myself Kapil Dhingra (DTAXXX/XXXX) went to Dubai through Country Club (CC)-Ludhiana on 22nd June to 28th June 2011. It was an awesome experience to travel thru Country Club, just because of the fact that it was the life remembering first trip to Dubai with my family.

The resort provided by Country Club was very nice and peaceful with clean rooms and good atmosphere. It was located on the main road just 10 minutes walk to the main markets/malls.

I would also like to give my appreciation to Ms. Shikha for their kind support.

Thanks again to all my CC friends and members, from me and my family.

Regards

KAPIL DHINGRA
To,
The Manager,
Country vacations,
Customercare Nagpur.

Regarding the services received from customer care Miss. Priyanka

She has been very helpful to us throughout the booking process of our first country vacations holidays. As per suggestion we decided to go to Bangalore & Mysore instead of Hyderabad. She is so polite and she knows how to handle her customer/client.
We thank her for suggesting right place to us. She is a good customer care Manager and very kind and very helpful nature.
Thanking you
Mrs. Falguni Mahesh vaishnav.

Monday, September 26, 2011

To,
The Manager,
Country vacations
Nagpur.

Dear Sir,
I have done my tour at kerala at kovalam and cochin in the month of may 2011 from 12th to 20th of May. The reception and catering arrangements were very nice and pleasant at country vacations kovalam. The manager staff was also helping and informative. The food quality was nice and specialities served were very tasty. The swimming pool experience was also nice. Only at cochin as the resort is in under renovation y so swimming pool was not open though the surroundings and others arrangements were picturised and beautiful. Only thing we felt is the support staff for kitchen/services were very less so they were very much time consuming at both the venues.
In short I have enjoyed my stay at your properties and this way only possible due to efforts taken by your marketing executives at our Nagpur office especially I thank Mr.Firdozkhani and madam priyanka for making my arrangements and tour. Hope the same I will receivefor my future holidays.

Thanks
your sciencierly
S.S. Desai
To,
The Country vacations
Nagpur

Subj: Service provided by your customer care Nagpur center.

I Mr. P.N Golwaltaur membership no DtXXXX service provided by Mr.AShish for Shimla-Manali Holidays. His services is prompt and good & we hope same service in future also.

Thanking you
Yours faithfully,
P.N Golwaltaur
To
The Country Club India Ltd.

Dear Mr. Reddy

Let me first express my gratitude to you and your organization for allowing me stay @ 3 nights at country club kovalam. Had you not given me this opportunity I would never enjoyed at kovalam. I and my wife both are very happy with the hospitality rendered me during my stay at country club kovalam. Special thanks I want to give Mr. Hari and Bhawani as I have now became Life Time Member of benovelent organization . I wish I shall get same type of hospitality at same. Last but not least I pray to god for betterment of organization for which I may proud member of organization. I want to give special thanks to the Miss. Priyanka from Nagpur.

From,
Ranabir Banerjee
Sulekha Banerjee
To
The Manager,
Country vacations


Subj : Regarding Customer Service

Dear,
Undersigned would like to inform you that I am extremely happy with regular follow up and service from customer care executive mrs. Priyanka bhattai was based at country vacations Nagpur.
I expect the same co-operation in future for best properties to select and offer for us.
Thanks,
Yours
Sachin M. Awadhoot.
Nagpur CV80#37
To
The Manager,
Country vacations


Subj : Regarding Customer Service

Dear,
Undersigned would like to inform you that I am extremely happy with regular follow up and service from customer care executive mrs. Priyanka bhattai was based at country vacations Nagpur.
I expect the same co-operation in future for best properties to select and offer for us.
Thanks,
Yours
Sachin M. Awadhoot.
Nagpur CV80#37
To,
The Customer care
Country vacations Nagpur

Dear Sir/Madam

I Anil Shahu and Mrs. Alka Shahu Membership no CVAXXXX visited Amruthacastle, Hyderabad on11/2/2011 to 13/2/2011. The hospitality and cooperation extended was very nice. I enjoyed the stay and expected the service to be good in future also. Thank you so much for the cooperation.
Thanking you,
Your’s faithfully
AnilShahu.
I would like to thank Country Vacations Nagpur for our absolutely wonderful trip to Bandipur which we undertook in June 2011 as a family of 3 including our 5-year old daughter. In particular, I would like to thank Mr. Ashish, an extremely energetic and patient man with absolutely wonderful behavior, who not only dealt with our innumerable queries in the most professional manner but also gave realistic solutions whenever we came across any problems. Not once did he lose his cool and set aside his pleasant behavior. He is an asset to Country Vacations and we are glad that he is the one who is handling our arrangements.
As for Bandipur, the resort is fabulous. The cottages are very well decorated with appropriate theme. The swimming pool is big, clean and my daughter enjoyed herself immensely. We also played table tennis and carrom-board. The karaoke facility was enjoyed by quite a few of us. Food was excellent with a different menu every day. it is quite surprising to get that type of food sitting right in the middle of the forest. There were special decorations made with food items on Sunday like a lantern made with papaya and animals made from brinjals, cucumbers and bitter-gourds. We spent some time on the watch tower also and got to see deer, wild boars and a peacock. In fact, deer can be seen at very close proximity from the dining area. A special mention should be made of the staff at Bandipur, especially Mr. Kumar who manages the reception desk. He seemed to be as enthusiastic and fresh at 10 p.m. as he used to be at 9 a.m. In fact when our safari got cancelled due to rains, we were quite disappointed. however, Mr. Kumar immediately arranged for a small trek which could be done even in the drizzling rain. The staff takes personal care of the guests and even ring up to ask whether guests have taken lunch and dinner. My daughter hurt herself badly and I will never forget how one of the staff there ran with a bowl full of ice to apply to her hands to stop the blood. These small little gestures go a long way in creating happy customers which we definitely are. However, there is one thing that Bandipur can improve on and that is housekeeping. Apart from that everything else was simply fantastic. We would definitely like to go back to Bandipur once again.

with regards,
Sushmita Goswami
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